Refund Policy

The terms defined in the Online Store Terms and Conditions apply accordingly to these "Complaints and Returns" Terms and Conditions.

1. The Customer has the right to file a complaint regarding a defective product.
2. Pursuant to Art. 38(1)(5) of the Act of May 30, 2014 on Consumer Rights, in the case of products delivered in sealed packaging which, for health protection or hygiene reasons, cannot be returned after opening, the right of withdrawal does not apply once the packaging has been opened after delivery. This applies to all olive oils offered in the Olson Online Store.
3. The indicator that a bottle has been opened is the tamper-evident ring located under the cap, which permanently detaches outward upon first opening. A bottle with a visible detached ring cannot be returned for hygiene reasons.
4. The basis and scope of the Seller's liability to the Customer for physical or legal defects in the product are governed by generally applicable law, in particular Articles 556–576 of the Civil Code (warranty for defects in the sold item) and Articles 43a–43g of the Consumer Rights Act (liability for conformity of goods with the contract).
5. The Seller undertakes to deliver the product to the Customer free from physical and legal defects.
6. The Seller is liable for any lack of conformity of the Product with the Contract that existed at the time of delivery and is revealed within two years of that time, unless the shelf life of the Product specified by the Seller is longer.
7. A complaint may be submitted in writing to the Seller's registered address or electronically to the email address: hello@eatolson.com.
8. The Seller recommends including the following information in the complaint: contact details, product information, the type and date of occurrence of the non-conformity, and the preferred method of resolution. These are recommendations only and do not affect the validity of the complaint filed.
9. If a complaint is deemed justified, the Seller will, at the Customer's choice, either replace the Product with a new one or refund the Customer the value of the purchase together with the paid delivery cost.
10. The Seller undertakes to process the complaint without undue delay, no later than within 14 calendar days from the date it was filed. Failure to respond within this period shall be deemed acceptance of the complaint.
11. If a Customer who is a consumer demands replacement of the Product, removal of the defect, or submits a declaration of price reduction or withdrawal from the Contract, and the Seller does not respond to this demand within 14 calendar days, the Seller shall be deemed to have accepted the demand.
12. A consumer may submit a declaration of price reduction or withdrawal from the Contract when:

• the Seller has refused to replace the Product with a new one or to remove the defect;
• the Seller has failed to bring the Product into conformity with the Contract within a reasonable time;
• the lack of conformity of the Product with the Contract persists despite the Seller's attempts to bring the Product into conformity with the Contract;
• the lack of conformity of the Product with the Contract is significant enough to justify a price reduction or withdrawal from the Contract without first pursuing replacement or defect removal;
• it is clear from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity with the Contract within a reasonable time or without significant inconvenience to the Consumer.

1. The reduced price must remain in such proportion to the price resulting from the Contract as the value of the non-conforming Product bears to the value of the conforming Product.
2. The Seller will refund to the Consumer the amounts due as a result of exercising the right to a price reduction without undue delay, no later than within 14 days from the date of receiving the Consumer's declaration of price reduction.
3. The Consumer may not withdraw from the Contract if the lack of conformity of the Product with the Contract is insignificant. A lack of conformity of the Product with the Contract is presumed to be significant. If the lack of conformity concerns only some of the Products delivered under the Contract, the Consumer may withdraw from the Contract only with respect to those Products, as well as with respect to other Products purchased by the Consumer together with the non-conforming Products, if the Consumer cannot reasonably be expected to agree to keep only the conforming Products.
4. In the event of withdrawal from the Contract, the Consumer is obliged to return the Product to the Seller without undue delay, at the Seller's expense. The Seller will refund the price to the Consumer without undue delay, no later than within 14 days from the date of receiving the Product or proof of its return shipment.
5. The Seller will refund the price using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not involve any costs for the Consumer.
6. If a complaint submitted is incomplete, the Seller will ask the Customer to provide the missing information.
7. The Customer will be informed of the outcome of the complaint using the contact details provided in the submission.
8. A Customer exercising rights under the warranty is required to send the defective product to the following address: Olson Aleksandra Cykowska, ul. Wodzisławska 40, 44-200 Rybnik. The cost of shipping the returned/complained-about product is covered by the Seller.
9. The Seller is not liable for any deterioration in the quality of the Product resulting from improper storage by the Customer. After receiving the Product, the Customer should store it in accordance with the recommendations indicated on the label or in the materials delivered with the Product.
10. For any questions or concerns, the Customer may contact the Seller at the email address: hello@eatolson.com.